Frequently Asked Questions

1) How do I ensure that my classes are held and I can fully pay my tuition charges?
If you are unable to pay your entire student account balance by the payment deadline (two weeks prior to the start of fall and spring semesters or one week prior to J-term/summer term classes), students may enroll in a no-interest monthly payment plan. FACTS is a third-party administrator that provides students with either a 5- or 4-month payment plan during the fall and spring semesters. Summer term requires a 3- or 2-month payment plan (for further information regarding FACTS, click here).

2) I am expecting resources for tuition from another source (church payments, Veteran's Administration, etc...) and these funds will not arrive prior to the payment deadline - what should I do?
Church Sponsorship - If you are receiving a church sponsorship, we must receive evidence of this agreement prior to the payment deadline (see the Forms page).
Veteran's Administration/Vocational Rehab - Students receiving VA/VR funds must apply for the funding with their state offices. When Southeastern receives a committment letter from the VA or VR office, we will apply "Pending Aid" to your account. Speak with the financial aid office (financialaid@sebts.edu) for details.
UPS/Corporate Sponsorship/GI Bill/Other Sources - Students receiving outside funding from all other sources must make payment in full by the payment deadline. If you cannot make full payment, you must enroll in the FACTS payment plan and then request termination from the plan when funds arrive.

3) I have not received a registration bill. What should I do?
Southeastern does not send billing statements through the mail. Statements are available online at CampusNet. Billing statements can be sent upon request via e-mail to student e-mail accounts. If you have not activated your account - click here. Regardless of receiving a bill, the payment deadline is still the required date of payment for all charges on a student's account. 

4) If I do not pay anything toward my tuition charges by the payment deadline, will I be dropped automatically without penalty?
Yes. At the close of business on the payment deadline day we will remove all classes from students who still owe money on their accounts (this includes all charges, even non-tuition related expenses).

5) If scholarships do not cover the entire tuition amount, do I need to make payment on the difference?
Yes. If pending financial aid will only cover a portion of your student balance, you must make payment on the difference by the payment deadline to avoid dropped classes.

6) How do I receive the half-price dependent refund?
The half-price dependent refund is not automatic. You must complete this online form. To qualify you must meet the following criteria: 1. At least one student must be full-time, 2. All tuition for both parties must be paid in full by the semester's tuition deadline, 3. Only one half-price refund per each full paying student, per semester, and 4. Neither student can be receiving the Journey-Man scholarship, MK scholarship, Presidential Waiver, or Employee Waiver. After the final day to drop classes, the Accounting Services Office will process all half-price refund requests.

7) What if I believe my registration or billing statement is incorrect?
Contact the accounting services office immediately at AccountingServices@sebts.edu to report the situation.

8) I have changed my schedule, what do I need to do?
Classes Added: If you have added classes after the payment deadline, you must make payment immediately in the accounting services office or request an increase to your FACTS plan.
Classes Dropped: If you have overpaid your tuition, please contact the accounting services office to decrease your FACTS plan or request a refund.
Classes Withdrawn: As long as you have officially withdrawn prior to the drop deadline, you may receive a full 100 percent refund for tuition paid. If you are on the FACTS plan, you must notify the accounting services office to terminate your plan.

9) I need to adjust my FACTS plan. How do I do that?
Complete this form and submit it to the accounting services office via fax (919) 761-2299 or in person.

10) If I am a new student, when can I make payment for classes?
Payment must be made no later than the day of new student matriculation. There is the option to pay for tuition at matriculation. Here you will also register for classes and will allow us to give you an accurate tuition bill.

11) What if financial difficulties prevented me from clearing my account by the tenth of the month and I have been assessed the monthly late payment fee?
The appeals process and the requirements for appeal are available on CampusNet. There is an online form that must be completed by the student requesting the appeal. Click this link for the Late Fee Appeal Form. You may also access this by logging into CampusNet and clicking on Late Fee Appeal Form under the forms section.