Student Email Information

Email Access:  You can access your student email account via the Internet at the Student, Staff and Faculty Email Portal (  [This is also available from the Email tab of CampusNet].  This portal is the place to go to view and manage your email account.  As explained below, it allows you to:
  - Set up your email address
  - Reset your password
  - Set up Email Forwarding (to another Email account)
  - Obtain help for setting up and using Outlook or Outlook Express

You may access your account from any internet-connected PC.  Internet access is also available for all students in the Student Computer Lab located in the Library.  You will need your Student ID and password to be able to access this account.  More information for new students can be found in the New Students link on the IT Help page.

Passwords:  Please change your password after logging on to your email for the first time. Your password must be at least 6 characters long. We recommend using a combination of lower case letters, upper case letters, numbers and/or symbols.

There are two methods for changing your password:
 1. You can change your password by selecting the Options button after you log onto your email account, then clicking the Change Password button.
 2. The Need to Reset Your Student Email Password?  link on allows you to get a new password in case you forgot your current one.  This link can also be used to change your password to another one of your choice.

Mailbox Size: Your email account will store up to 10MB of information.  You will be automatically notified Mailboxwhen you are reaching this amount of space.  You should go into your Inbox and Sent Items folders and clear out all the messages that are large and the messages that are no longer needed. Then go to the Deleted Items folder and push the ‘Empty Deleted items’ button (it looks like a little recycling bin  Empty Deleted Items icon  ). This should take care of the over-limit problem.

In addition to the 10MB mailbox size limit, there is also an individual email size limit of 5MB.

Purge: Your email will be purged every 180 days. This means that any emails that are older than 180 days will be automatically deleted.

Options for Managing Your Mailbox Size: See the link to this topic on the IT Help page for two ways to setup your email (Forwarding & Downloading) so that the 10MB mailbox limit will not be an issue for you.

Virus Scanning:  We recommend that you use some form of virus scan software. Here is a site that links to offers from a few companies offering antivirus and spyware removal tools which are free for personal use:

Saving an Email (from Webmail to your hard drive or USB Flash drive):  Webmail does not have a save function built in.  If you need to save the text of an email, here are the steps:
 1. On the Webmail login screen, select Basic client and log in
 2. Open the email you want to save
 3. Highlight the header and body by dragging your mouse, then copy this area using Edit-Copy (or Ctrl-C)
 4. Open Windows Notepad* and paste the copied text using Edit-Paste (or Ctrl-V)
 5. Click File - Save As and name this file and save it in the directory of your choice.

  * Alternatives to Notepad:  You can also use Windows WordPad if you need to preserve text formatting and pictures (save file as type .rtf).  Another alternative is to use Microsoft Word to save it to a .doc file, which will maintain any embedded links; however, copying some embedded pictures can sometimes prove problematic.

Technical Support:

On the Internet: Provided by Information Technologies Help website (these pages) and by the Faculty, Staff and Student Email Portal ( [see details above].

Via Email: Please send your questions to the following address:

Via Telephone: You may leave a voice mail message at (919) 761-2117.  We will attempt to answer your questions within two business days.

More Help:  See our Contact page.